Author Archives: Tom James

Browser Wars

Whenever a student or staff member come to us with an internet related problem one of the first questions we always ask is: “What browser and version are you using?”. Oftentimes, this is followed by a look of confusion. As … Continue reading

Posted in IT Dept. Policies, Tips and Tricks | Leave a comment

New Data Policy

Effective Monday, Nov. 1st, the Mercy IT Dept. will no longer be responsible for saving a student’s files/data. This includes but is not limited to the following scenarios: Your computer must be re-imaged due to a virus/malware infection. Your hard … Continue reading

Posted in IT Dept. Policies | 1 Comment

Powerschool Issue

There was an issue over the weekend with the Mercy Powerschool site. The issue was preventing users from logging in. It was corrected as of 7:45 AM on Monday, Nov. 1st.

Posted in Resolved Issues | Leave a comment

Save Your Files!

Three simple words that can help you avoid tragedy. Every day we have students and sometimes even staff come into the IT Office with hard drive issues or even worse, a virus. Oftentimes the problem can only be corrected through … Continue reading

Posted in Reminders, Tips and Tricks | Leave a comment

Windows 7

There seems to be a lot of mis-information out there regarding student tablets and Microsoft’s latest operating system, Windows 7. Some rumors that we have heard: If you get your tablet re-imaged the IT Dept. will put a Windows 7 … Continue reading

Posted in Updates and Upgrades | 1 Comment

Webcam Issue

Some 9th graders (Class 2014) are reporting that their webcams are no longer working. The IT Dept. has started to investigate the issue. If you are experiencing an issue with your web cam not working please submit a helpdesk ticket. … Continue reading

Posted in Current Known Issues | Leave a comment

Microsoft Office Product Keys

All Mercy Students purchase Microsoft Office as part of the Mercy Tablet PC package. When you first received your tablet you had to enter the product keys that are located on the CD/DVD sleeve in order to properly register and … Continue reading

Posted in Student Tablet Package | 2 Comments