New Data Policy

Effective Monday, Nov. 1st, the Mercy IT Dept. will no longer be responsible for saving a student’s files/data.

This includes but is not limited to the following scenarios:

Your computer must be re-imaged due to a virus/malware infection.
Your hard drive has crashed.
Your computer is sent away to HP for Accidental Damage Protection (ADP) repairs.
A re-image of your hard drive is necessary to correct a software issue.

In short, anytime you bring your tablet to the IT Office for service of any kind you should have a good backup of your data to your H: drive.

It is the student’s responsibility to save all school related data to their H: drive at regular intervals. It is recommended that you do this daily or at the very least once a week. You are given 1 GB of space on your H: drive, if you require more you can request it by sending an email to Any non-school related data (pictures, music, video, etc.) should be saved to an external device of your choosing (USB drive, SD card, etc.), not to your H: drive.

It should also be noted that students are responsible for keeping their Microsoft Office product keys. If your laptop needs to be re-imaged or if it comes back from HP after an ADP repair with a new hard drive, you will have to re-enter these keys. If you lose them you will have to re-purchase MS Office. The product keys are found on an orange sticker on the original cd/dvd you received when you first purchased your tablet. You should already have these in a safe place. If not we recommend that you go home and locate them so you know where they are in the event that you need them.

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1 Response to New Data Policy

  1. L. Baker says:

    I really like your blog, especially the shorter entries which have fewer HP, ADP, USB, SD, GB, MS, IT abbreviations to make my head hurt. Thanks for taking the trouble to provide this useful service on top of all your other good works.


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