Effective Monday, Nov. 1st, the Mercy IT Dept. will no longer be responsible for saving a student’s files/data.

This includes but is not limited to the following scenarios:

Your computer must be re-imaged due to a virus/malware infection.
Your hard drive has crashed.
Your computer is sent away to HP for Accidental Damage Protection (ADP) repairs.
A re-image of your hard drive is necessary to correct a software issue.

In short, anytime you bring your tablet to the IT Office for service of any kind you should have a good backup of your data to your H: drive.

It is the student’s responsibility to save all school related data to their H: drive at regular intervals. It is recommended that you do this daily or at the very least once a week. You are given 1 GB of space on your H: drive, if you require more you can request it by sending an email to helpdesk@mhsmi.org. Any non-school related data (pictures, music, video, etc.) should be saved to an external device of your choosing (USB drive, SD card, etc.), not to your H: drive.

It should also be noted that students are responsible for keeping their Microsoft Office product keys. If your laptop needs to be re-imaged or if it comes back from HP after an ADP repair with a new hard drive, you will have to re-enter these keys. If you lose them you will have to re-purchase MS Office. The product keys are found on an orange sticker on the original cd/dvd you received when you first purchased your tablet. You should already have these in a safe place. If not we recommend that you go home and locate them so you know where they are in the event that you need them.